BPO
Click Objects BPO specialists help you to boost productivity and functional area output, attain Key Performance Indicators (KPIs), and comply with Service Level Agreements (SLAs). Click Objects offers:
- Customer Services
- Technical Help Desk
- Finance & Accounts Outsourcing
- Human Resources Outsourcing
- Healthcare Outsourcing
- Technical Support Services.
Click Objects offers tailored customer service options for businesses, with a specific focus on Business Process Outsourcing (BPO). We are backed by a dynamic, quality-driven team who is qualified in managing multi-channel customer communications across both digital and traditional platforms. Our service is supported by a IP-based network to deliver professional, timely results with every customer interaction.
We address your business challenges through our integrated IT and business process outsourcing solutions. We unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes.
Click Objects Solutions Advantages
- Platform-based services and proprietary applications that reduce the Total Cost of Ownership
- A resource pool of several thousand professionals with deep domain knowledge and expertise
- Cost-effective business solutions via a hub-and-spoke connectivity model that enables a wide geographic reach
- An agile transition model
- Enhanced business intelligence systems.
Our Contact Center Solutions in managing customer requests and customer service allows our healthcare Provider and Payer clients to focus on core their business activities like creating Wellness Management programs, building a deeper relationship with their customers, and growing their businesses.
Through our state-of-the art Customer Care operation center we provide member and provider Contact Center Services. The services include:
- Handling inbound calls/faxes from members/providers/hospitals relating to inquiries on claims status, eligibility status, referral, authorization, and payment information
- Call Center support for all non-claim-related services like PCP change, demo change, referral, and authorization
- Handling inbound calls/faxes from members/providers to manage and resolve complaints
For career aspirants seeking flexible employment or a BPO Organization seeking flexible workforce, recruitment and staffing solutions in any function or category we assure accelerated flexibility, clear and excellent service. We always have a solution based approach on each of our clients and we have a different strategy altogether for all the specific clientele. At Click Objects we understand the importance of blending business processes and technology. We have ability to respond to the changing demands of the IT world so we offer comprehensive and contemporary solutions to our Clients.
Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO) is a strategy for the companies looking for new ways to achieve high performance by controlling costs, reducing risks, promoting collaboration and enhance transparency. It is the process of outsourcing another company to manage business activities for you. Outsourcing is the best alternate as it benefits in way of cost savings, labor flexibility, advanced technology etc
Our business process outsourcing services includes:
- Accounting and Book keeping Services
- Payroll Processing Services
- Material Procurement Services
- Back Office services
- CAD Drawings and design related services
- Reception services.
For any BPO, the most important asset is their employees and their time. BPOs that are able to manage the time of employees effectively are more likely to be profitable with higher Customer Satisfaction ratings and greater Employee Engagement. BPOs on relatively outdated technology to get details of how employees spent their time at work. Swipe cards provide data only about physical time in office. If they have to fill up Timesheets manually, the data is highly error-prone and subjective and does not reflect their correct time on work and breakup across activities. Most BPOs have floor managers to keep an eye on employees, which is a relatively expensive and inefficient way to keep track.